A specialty pharmacy management system with one record for every prescription, patient and provider. What gets entered at intake is still there at checkout, at the packing station, and in the audit log.
Nobody starts the morning checking the fax machine, then the portal, then the voicemail, then the shared mailbox. It all lands in one place, already attached to the right patient. Nothing sits for two days in a system no one thought to open.
From arrival to the patient’s door on one board, so the question of what is holding up an order has an answer instead of a hunt. The ones that need a pharmacist come to you and the rest keep moving on their own.
Your shipping tech opens to what is going out today. Your pharmacist opens to their review queue. Neither one starts the morning filtering a screen built for somebody else.
A partial name, a date of birth, three digits of a number. Whatever the caller gives you is enough. No more stalling on the phone while someone tries a fourth spelling.
Split a fill or work around a payer day-supply limit and the numbers still add up at the end of it. No one is reconciling by hand to work out what a patient is actually still owed.
Your data is yours and it can leave as easily as it arrived, and the tools you already pay for keep working alongside it. Nothing about staying with us depends on it being painful to go.
Adding a location does not mean standing up separate software and reconciling between them. Each site keeps its own NPI and EIN, and who can see what follows how you actually staff the bench.
It replaces it. Bolting agents onto a legacy dispensing platform caps how much can actually be automated, and most vendor contracts prohibit third-party software acting as a user. CareLink is the system of record.
Yes. A common approach is to start with one NPI or with new patients only, run it alongside your current system, then migrate the full data set once the team is comfortable.
Roughly a month. We map your current workflow, configure your labels, cover sheets, report templates and rules, then give your team a sandbox to practise in before go-live. Settings configured in the sandbox carry into production.
You do. CareLink is SOC 2 Type 2 and HIPAA compliant, supports FHIR and NCPDP standards, and exports are available on demand or on a schedule.
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