Your pharmacist reviews instead of researches
The questions arrive already answered from what is on file, each one showing the page it came from. What used to be an hour of hunting through a chart is a few minutes of checking somebody else’s work.
Prior Authorization
Prior authorization, built before you open it
From claim rejection to submission-ready package, without the assembly. CareLink answers what it can from the chart, then chases the decision until there is one.
80%
less time spent building packages
24 min
average time saved per case
100%
of answers linked back to a source document
Nobody builds the package by hand
Missing data stops being your problem
When something is not on file the practice is asked for it directly, where they already work. Your team is not the one leaving voicemails at a prescriber’s office for a week to get one number.
Then the follow-ups run automatically
You know which ones will come back
The packages likely to be denied are pulled aside before they go out, not after a denial letter costs you two weeks. Weak ones get a second look while it still makes a difference.
Follow-ups without anyone on hold
Nobody on your team spends an afternoon on hold to find out where an authorization stands. Approvals, expiries and the ones still pending turn up in your queue on their own, so a lapsed authorization is not discovered when a patient is turned away.
Flags ageing cases before they miss your SLAs
The case that has been sitting for nine days is at the top of the list, not buried under today’s arrivals. Time-sensitive drugs and stalled packages surface first, and the straightforward ones can be cleared in one pass.
Frequently asked
Yes. The question set is pulled into CareLink, auto-answered against the patient record, and tracked to a decision inside the platform rather than in a separate tab.
Where you have an agreement in place. Agreements are stored per practice on the provider record and checked before a submission goes out.
The denial and its reason land on the case, missing clinical information is requested from the provider, and the appeal is drafted from the same record. Nothing restarts from a blank page.
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